WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We keep your name and contact details on your client record. Other details such as your goals (care plans) and information about your health are recorded and reviewed regularly.

WHY DO WE COLLECT YOUR INFORMATION?
The information we collect helps us keep up-to-date details about your needs, so we can care for you in the best possible way. We also use the information to better manage and plan the services we provide.

WHO ELSE SEES YOUR INFORMATION?
All important information is kept strictly confidential and is only accessed by authorised staff. As part of our client induction we ask for your permission to use personal information in our statistical reports to government. At no time are you individually identified in these reports.

WHAT SAY DO YOU HAVE IN WHAT HAPPENS TO YOUR INFORMATION?
You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. If you decide not to share some of your information or restrict access to your client record, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.

HOW WILL YOUR INFORMATION BE PROTECTED?
We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest of confidence and store it securely.

CAN YOU ACCESS YOUR INFORMATION?
Yes, you have the right to request access to your information and ask for it to be corrected if necessary.